Home/FAQ

Questions, answered plainly.

Setup, the method, what the product does and does not do, what it costs today, and what happens to your data. If your question is not here, write to info@pomozentra.com and a person will answer it.

Getting started

7 questions

Everything you need before the first block. Setup is one screen and takes about five minutes.

Do I need an account to try it?

No. Guest mode runs the full timer, the work areas and today's report in your browser, with nothing stored on our servers. Sign in with Google when you want history synced across devices, CSV and JSON export, and the longer-range reports. Guest data lives in that one browser, so it does not follow you to another device.

Do I need a credit card?

No. The app is free to use right now, and there is nowhere in it to enter card details.

How long does setup take?

About five minutes. You pick a role template to get six pre-named work areas, choose one to three focus areas for the week, and set how many blocks each area should get per day. The setup guide walks through all seven steps.

Do I need technical knowledge?

No. It runs in a browser tab. There is nothing to install, nothing to connect and nothing to configure beyond naming your own work areas.

Can I import data from another timer?

Not today. There is no importer, so PomoZentra starts from an empty week. Keep your old tool's export if you want that history. Alignment only ever compares a week against a plan you set inside PomoZentra, so imported hours would have nothing to align to.

What should I prepare before starting?

Three things: names for about six work areas in your own vocabulary, an honest count of your working days, and a realistic sense of how many blocks you run on a normal day. Planning your best day rather than your normal one is the most common setup mistake.

Is there onboarding or a walkthrough?

There is a first-run card on the Today screen, and a role template that fills in a starting setup for you. There is no scheduled onboarding call today.

The method and scoring

8 questions

How plan alignment is calculated, and why it is built this way. The full reasoning is on the method page.

What if I do not plan the week?

The timer, the work areas and the daily report all still work. You will not get an alignment number, because there is nothing to align to. Most people plan the first week roughly, then correct it on Wednesday once they can see its shape.

How is plan alignment actually calculated?

For each work area, credit is the smaller of what you planned and what you effectively did, so surplus in one area can never fill a gap in another. Alignment is total matched blocks divided by total planned blocks. A block answered yes counts as one, partly as exactly half, and no as zero.

Why two numbers instead of one score?

Because they fail differently. Plan alignment asks whether you did what you said. Weekly focus share asks whether the week's attention reached the one to three areas you named as priority. You can score full alignment on a week you planned badly, so blending them would let a good number hide a bad one.

Will the score punish slow, deep work?

No. A block only has to move the area forward, not finish it, so a long slow win still answers yes. The daily target is also derived from your own weekly goal divided by your working days, which means a week of three deep blocks a day is scored against exactly that, not against someone else's volume.

What if a block covered two kinds of work?

Pick the area it was mostly for and answer partly. The method is after the shape of the week, not perfect accounting.

Can I change work areas, or edit a past week?

You can rename, recolour, replace and re-prioritise areas at any time. You cannot retroactively rewrite a week you already planned. If the plan can be edited to match what happened, the comparison stops meaning anything.

What counts toward the streak?

A day joins your streak once its plan alignment clears 70 percent. It is a real threshold, not a reward for opening the app.

Why does the wins and leaks report say nothing?

Because there are fewer than ten logged blocks in that window. Below that, any finding would be noise dressed up as an insight, so it stays silent rather than inventing one.

Features and limits

9 questions

What the product does today, and the things it deliberately does not do.

Do I have to use 25-minute blocks?

No. Focus length, break length and the number of rounds before a long break are all editable, and changing them does not reset the block you are in.

Can I use this with a team?

No. PomoZentra is built for one person's week: no seats, no assignees, no shared boards, no manager view. If you need team time tracking it is the wrong tool, and we would rather say so now. See how it compares to Toggl Track if that is the real requirement.

Does it work on mobile?

It runs in a mobile browser and the layout adapts. There is no iOS or Android app, and it is not installable to the home screen yet. For a timer you glance at all day, a desktop or tablet tab is the better experience today.

Does it work offline?

Partly, and it is worth being precise. Once the app is open it keeps running if your connection drops: the timer continues, your workspace stays in the browser, and sync catches up when you are back. It will not load from scratch while offline, because there is no service worker yet. Treat it as connection-tolerant rather than offline-first.

Do I have to track outputs?

No. Outputs ship switched off, and you create your own if you want them. Add a weekly target for something countable, such as proposals sent, and the daily target calibrates itself from your weekly goal. If you track no outputs at all, the whole target stays reachable on focus blocks alone.

Are there usage limits?

No block limits, no history limits and no feature gates. There is one technical ceiling: a synced workspace is capped at 256KB. Settings shows a storage meter, warns at 80 percent, and can archive logs older than 90 days into a downloaded file to bring you back under it.

Which tools does it integrate with?

None. There are no calendar, task manager or chat integrations, and no public API. The only external service in the loop is Google, used for sign-in. Integrations are not on the near-term roadmap, because the product is deliberately narrow.

Is there a dark mode?

Yes, set per device and not synced between them, alongside a calm background while a block runs. Both respect your system reduced-motion setting.

How often does the product change?

Frequently, and every change is listed on the changelog. Beta means features can move or be reworked. Anything that affects you will be said plainly before it changes.

Cost and access

6 questions

Short version: the app is free to use right now, and no billing system is connected.

Is the app free?

Yes. The app is currently free to use, and no credit card is required. We may introduce optional paid features in the future, but pricing and plan details have not been decided.

Will the current features remain free?

We have not finalised the future plan structure yet. We will communicate any pricing changes clearly before they take effect, not after.

Why is there no pricing page?

Because we cannot fill one in honestly yet. A pricing page needs four things: what stays free, what becomes paid, how charging works and roughly when. Until those are decided, publishing a page would create more uncertainty than it removes. It goes up when there is something real to put on it.

Is there anything to cancel?

No. There is no subscription, no stored payment method and no billing system connected. To stop using PomoZentra, delete your account from Settings, or simply close the tab.

Will I be charged automatically later?

No. Nothing can be charged, because no payment method exists and there is nowhere to enter one. If paid features ever arrive, they would require an explicit decision from you.

What happens to my data if I stop using it?

It stays until you remove it. Export everything as CSV or JSON at any time from Settings, and delete your account whenever you want. Nothing is held back to make leaving harder.

Data, privacy and security

7 questions

What we store, who processes it, and what we will not claim. Full detail in the privacy policy.

Where is my data stored, and can I get it out?

In your browser first. If you sign in with Google, the same workspace syncs to our database so it is available across devices. You can export everything as CSV or JSON at any time from Settings, without asking us, and that export is yours to keep.

Who else processes my data?

Supabase for the database and authentication, Google for sign-in, Cloudflare for hosting and delivery, Sentry for error reports, PostHog for product analytics, and Resend for the two transactional emails. Each receives only what it needs for that job, and they are named individually in the privacy policy.

Do you read my task titles, or train AI on them?

No. Task titles and notes are used to make the app work and nothing else. There is no AI feature in the product, no model trained on your data, and no sale or sharing of it with advertisers.

What analytics do you collect?

Product analytics covering page views and feature usage counts, so we can see which parts of the loop people actually use. Session replay was deliberately declined, so your screen is never recorded.

Is my data encrypted, and how secure is it?

Traffic runs over HTTPS, and the database is managed by Supabase with row-level security so an account can only read its own row. What we will not tell you is that your data is completely secure, because no honest operator can promise that. There are no security certifications to cite yet: this is an early-access product, and if that is not enough assurance for your data, waiting is a fair decision.

Is two-factor authentication available?

There is no separate PomoZentra password to protect. Sign-in is Google only, so your Google account security, including its two-factor setting, is what protects access.

How would a security incident be handled?

By telling affected users directly, and describing what happened, what was exposed and what changed as a result. There has not been one to report.

Account, sync and deletion

6 questions

One person, one workspace. Leaving is self-serve and does not require asking permission.

How do I reset my password?

There is no password to reset. Sign-in is Google OAuth only, so password recovery happens with Google rather than with us.

How does syncing across devices work?

Your whole workspace syncs to your account shortly after each change. If two devices edit at once, the app compares timestamps and keeps the richer version rather than letting the last save silently overwrite newer work. Sync status and a retry button live in the top bar and in Settings.

How do I delete my account and data?

Settings has a delete option that requires typing DELETE to confirm. It removes your synced workspace from the database, clears the local copy in that browser and signs you out. It cannot be undone, so export first if you want a copy.

What is left after deletion?

Your workspace row is gone immediately. The sign-in record held by the auth provider is removed manually: email info@pomozentra.com and it is done within 48 hours. Anything already downloaded, and any copy still in another browser's local storage, is yours to clear.

Can one account hold two workspaces?

No, on purpose. Splitting work across two sets of areas would make focus share meaningless, since it is a share of everything you logged.

What happens on a shared computer?

Signing out clears the local copy from that browser, so the next person does not see your week. Guest mode data stays in the browser until it is cleared, so sign out or clear site data on a machine that is not yours.

Support and troubleshooting

6 questions

Support comes from the team that builds the product, not an outsourced desk. That has real advantages and real limits, and both are stated here.

How do I contact support?

Email info@pomozentra.com, or use the contact form, which opens a draft in your own mail app. There is no live chat and no ticket system.

How quickly will I get a reply?

Usually within a day or two. No response time is guaranteed, because we are not yet staffed to hold a service level and promising one would be a lie. Every message is read and answered by someone who works on the product.

Where do I report a bug?

The in-app feedback button, or the same email address. Reports that include what you expected, what happened and roughly when are the ones that get fixed fastest.

Is there a status page?

Not yet. If something is broken, email us and you will get a straight answer about what is wrong and when it will be fixed.

My timer finished but nothing happened.

Browser notifications are probably off for the site. Enable them from the prompt on the Today screen, or in your browser's site settings, and a finished block will alert you even when the tab is in the background. A sound alert plays once the tab has been interacted with.

My history is missing on another device.

You are almost certainly in guest mode, which keeps everything in that one browser. Sign in with Google on both devices and the workspace syncs. If you are signed in and still see a gap, check the sync status in the top bar and use Retry.

Or just try it for a week.

Most of these questions answer themselves after two days of logging.

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